Question 1

What is Banque Zitouna and how does it work?

Accepted Answer

Banque Zitouna is an Islamic retail banking offering for individuals in Tunisia that provides Sharia-compliant accounts, cards, financing, savings and investment products, and complementary plans. You open accounts and subscribe to products, then manage your day-to-day banking and financing through branches, the website, and the Tawassol online and mobile banking services.

Question 2

What countries does Banque Zitouna operate in?

Accepted Answer

Banque Zitouna’s retail banking services are primarily offered in Tunisia, with specific products and services tailored for Tunisians residing abroad who want to manage their Tunisian accounts and financing.

Question 3

How do I sign up for Banque Zitouna?

Accepted Answer

You can sign up by opening an account with Banque Zitouna, typically by visiting one of its agencies in Tunisia and providing the required identification and documents; online channels such as Tawassol are then used to manage your accounts once they are opened. If you reside abroad, you can start from the dedicated offers for Tunisians living overseas and follow the instructions provided there.

Question 4

Does Banque Zitouna have a mobile app?

Accepted Answer

Yes, Banque Zitouna offers the Tawassol mobile banking app for smartphones, available on Android and iOS. You can use it to access your accounts and perform banking operations remotely 24/7.

Question 5

Who is Banque Zitouna best suited for?

Accepted Answer

Banque Zitouna – Particuliers is best suited for individual consumers who want Sharia-compliant banking services in Tunisia, including current and savings accounts, financing, and savings plans. It is also aimed at Tunisians residing abroad who need to manage their Tunisian banking remotely.

Question 6

How do I contact Banque Zitouna support?

Accepted Answer

You can contact Banque Zitouna support by email at contact@banquezitouna.com or tawassol.mobile@banquezitouna.com, depending on whether your request concerns general banking or the Tawassol mobile service. You can also reach the bank through its agencies and contact details listed on the website.

Question 7

Does Banque Zitouna have a plan for teams or businesses?

Accepted Answer

Yes, Banque Zitouna provides offerings for professionals and enterprises, including subscription types for Tawassol remote banking that cover individuals, professionals, and businesses. However, the Banquezitouna Particuliers site focuses on retail customers, so business services are accessed through the bank’s dedicated professional and enterprise channels.

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