Question 1

What is Anavid and how does it work?

Accepted Answer

Anavid is an AI and computer vision retail intelligence solution that connects to your existing CCTV system to detect shoplifting in real time and analyze in‑store customer behavior. It analyzes live video streams from your surveillance cameras, flags suspicious movements, and sends instant alerts (with short video clips) to staff, while also generating analytics like visitor counts, age estimation, and customer journey insights.

Question 2

How much does Anavid cost?

Accepted Answer

Anavid follows a paid license model that includes installation, initial configuration, commissioning, and server hardware in the license price, but it does not publish full pricing details publicly. There is at least one listed plan example (e.g. a Shoplifting pack with a fixed camera allowance and support), and you need to contact Anavid for a tailored quote based on your store setup and needs.

Question 3

What countries does Anavid operate in?

Accepted Answer

Anavid presents itself as serving retailers internationally and is listed by a partner as available in regions including Africa, Asia, Europe, Latin America, Middle East & North Africa, North America, and Oceania. Its own customer references specifically mention France, Tunisia, the UK, and the USA, but it does not publish a definitive country-by-country coverage list.

Question 4

How do I sign up for Anavid?

Accepted Answer

You can get started with Anavid by requesting a demo or contacting the team through the contact form on its website, then they will work with you on installation and configuration for your stores. Once onboarded, you access the service through the secure web sign‑in portal with the account credentials provided to you.

Question 5

Who is Anavid best suited for?

Accepted Answer

Anavid is best suited for physical retail businesses that operate CCTV-equipped stores, such as supermarkets, convenience stores, and other brick‑and‑mortar points of sale. It is particularly valuable for store managers, loss prevention teams, and multi‑store operators who want real‑time theft detection and in‑store analytics using their existing camera infrastructure.

Question 6

How do I contact Anavid support?

Accepted Answer

You can contact Anavid support by using the contact form on the website or by emailing the published contact address, and business contact details such as an office address and phone number are also provided on the contact page. Customers on paid plans may receive priority or email-based customer support as specified in their plan.

Question 7

Does Anavid have a plan for teams or businesses?

Accepted Answer

Yes, Anavid is designed as a B2B solution and its licenses and plans are intended for teams and businesses operating one or more stores. Plans include multi‑camera coverage and features such as monitoring dashboards and support that are aligned with organizational use rather than individual consumers.

Question 8

Does Anavid offer an API or integrations?

Accepted Answer

Anavid is built to integrate with existing retail systems, and it is described as integration‑ready with tools such as cash register software, CRM, and ERP.

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