Safaricom Starts Moving M-pesa App Users to My OneApp as it Consolidates Services

In short

Safaricom has started migrating users from its standalone M-PESA app to a new unified platform called My OneApp.

The shift is part of a consolidation push to bring more than 10 million users into one app. It also comes as Kenyan banks step up competition in payments and digital finance.

What happened

Safaricom unveiled My OneApp on April 2 at its Decode 4.0 engineering summit. The company said the app has been in public beta, which means it has been available to the public for testing before a full rollout.

From April 3, users of the M-PESA app began receiving updates that redirect them to My OneApp. Safaricom is doing this in phases, rather than switching everyone at once.

The mySafaricom app is still active. Safaricom has not shared a timeline for when it will fully retire older apps.

Why it matters

Consolidating M-PESA and telco services into one interface can reduce app switching for users. It also gives Safaricom more control over the customer journey, which is the set of steps a user takes to buy data, send money, or pay bills.

For operators and developers building services around Safaricom, a single app can change how distribution works. It may affect where users discover services, how in-app prompts drive adoption, and how new features are tested and rolled out.

Strategically, the move sits at the centre of Safaricom’s FinTech 2.0 plan. Safaricom wants to expand beyond telecoms and position itself as a broader technology platform by 2030.

That ambition will be tested in a crowded market where banks are pushing harder into mobile-first payments, lending, and customer-facing apps.

Source attribution

Techcabal, April 7, 2026