Faulu Deploys New Core Banking and Omni-Channel Platform

In Short

Faulu Microfinance Bank says it has deployed a new core banking system and an omni-channel digital banking platform. Core banking is the main software that runs deposits, loans, and transactions. Omni-channel means the bank’s digital touchpoints work together as one connected experience.

What Happened

Faulu Microfinance Bank said the deployment positions it to scale operations and bridge a capability gap in a competitive financial sector.

The bank said the work was executed by a consortium of MuRong Technology, Huawei, and Computech Ltd. It said the digital transformation took 10 months.

Faulu Microfinance Bank Chief Executive Julius Ouma said, “This upgrade strengthens our ability to serve our clients better today while giving us greater capacity to innovate for the future.”

The bank said the newly deployed system merges software with infrastructure to minimise downtime, maximise concurrent processing, and give the bank the ability to launch new digital lending products in days instead of months.

Huawei Solutions Architect Victor Muganda said, “A modern core banking system is only as strong as the infrastructure supporting it.”

MuRong Technology co-founder Michael Huang said, “Partnering with Faulu allowed us to showcase the true power of agile financial technology.”

Computech Ltd Chief Revenue Officer Adam Nyaga said, “Managing an integration of this scale required meticulous coordination.”

Faulu said the rollout unifies its digital touchpoints into an omni-channel ecosystem.

It also said frontline officers can now access a 360-degree real-time view of customer histories, transaction touchpoints, and active insurance solutions, which it said eliminates operational fragmentation.

Faulu Senior Manager of Marketing and Communications Gloria Kositany said, “We are telling Kenya’s entrepreneurs that we see them, we understand their cash flows, and we no longer need to demand logbooks or title deeds to support their growth.”

Why It Matters

For banks, core systems and supporting infrastructure can affect service reliability and speed, including downtime and how many transactions can run at once.

Faulu is also linking the upgrade to faster product rollout, especially for digital lending. It said new digital lending products can be launched in days instead of months.

For staff, the bank said a single real-time customer view across channels can reduce gaps between teams and systems when serving customers.