Question 1

What is POGO and how does it work?

Accepted Answer

POGO is a Moroccan electric mobility service that lets you locate, unlock, ride, pause, and pay for self-service electric scooters and kick scooters in cities like Fès, Rabat, and Ben Guerir using its mobile app. You find a nearby vehicle and parking in the app, reserve it, scan the QR code to unlock, then control, pause, and end your trip directly from the app with minute-based billing.

Question 2

How much does POGO cost?

Accepted Answer

POGO uses pay‑as‑you‑go, minute‑based pricing, typically 0.99 DH per minute while riding and 0.19 DH per minute while the ride is paused, with no subscription or long‑term commitment. You can also buy in‑app recharge packs (top‑ups) that add balance and may include bonuses up to 50 DH.

Question 3

What countries does POGO operate in?

Accepted Answer

POGO currently operates in Morocco. Its service covers multiple Moroccan cities, including Fès, Rabat, and Ben Guerir, and is focused on urban mobility within the country.

Question 4

How do I sign up for POGO?

Accepted Answer

To sign up for POGO, you download the mobile app on Android or iOS and create an account, then add a payment method before starting your first ride. You can also start from the web site, which directs you to the appropriate app store to install the app.

Question 5

Does POGO have a mobile app?

Accepted Answer

Yes, POGO is available on iOS and Android. You can download Pogo on the App Store for iPhone, or get it on Google Play for Android.

Question 6

Who is POGO best suited for?

Accepted Answer

POGO is best suited for individual riders who need practical, short urban trips in Moroccan cities and prefer flexible, on‑demand transport without long‑term commitments. It can also be useful for occasional visitors or commuters who want an all‑electric option for city travel.

Question 7

How do I contact POGO support?

Accepted Answer

You can contact POGO support by email at info@pogo.ma or pogomobility@gmail.com. The company also lists a customer service phone number on its materials for direct assistance.

Question 8

Does POGO have a plan for teams or businesses?

Accepted Answer

POGO’s core offer is pay‑per‑minute self‑service scooter rental for individual riders, but there is evidence of short‑ and long‑term rental options for businesses as well. If you are a team or business, you can reach out to Pogo to discuss tailored rental arrangements.

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