Zoom Fibre Launches Get Flex ISP with Prepaid Fibre

In Short

• Zoom Fibre has launched Get Flex ISP in South Africa.
• The new offer includes prepaid “Flex Fibre”, which lets users pay upfront for fibre internet instead of signing long contracts.
• It targets customers who want more control over costs and usage.

What Happened

Zoom Fibre has entered the internet service provider market with the launch of Get Flex ISP, starting with a prepaid fibre product called Flex Fibre. In practical terms, prepaid fibre works like prepaid mobile airtime, you pay before you use the service, rather than getting billed monthly on a fixed contract.

The move positions Zoom Fibre as more than a fibre network operator. A network operator builds and runs the physical fibre lines, while an ISP sells internet packages, handles billing, and provides customer support.

Flex Fibre is pitched as a more flexible and affordable way to buy home broadband. Prepaid options can appeal to households with irregular income, renters who may move often, and users who want to avoid cancellation fees and long-term commitments.

Why It Matters

South Africa’s fibre market is crowded and many consumers still find broadband pricing rigid. Prepaid fibre can lower the barrier to entry for people who cannot commit to a standard 12 or 24-month contract.

It could also increase competition among ISPs on pricing, customer service, and packaging, especially in areas where multiple fibre networks overlap. If the model gains traction, other providers may expand pay-as-you-go fibre options to reduce churn, improve retention, or win new users.

For customers, the key question will be whether prepaid plans match contract plans on speed, reliability, and support. For Zoom Fibre, the bigger test is execution, running an ISP requires strong customer operations, clear pricing, and fast fault resolution.