Stitch Case Study: OneDayOnly Improves Payment Success 5%

In Short

Stitch published a case study on September 7, 2026 about OneDayOnly’s payments upgrade. The retailer said it reduced checkout friction, lowered downtime risk, and made reconciliation easier. Stitch reported about a 5% lift in payment success rates.

What Happened

South African daily deals retailer OneDayOnly worked with Stitch to rebuild parts of its payments infrastructure. Payments infrastructure is the software and banking connections that move money, confirm transactions, and send funds to merchants.

OneDayOnly runs time-boxed deals that last 24 hours. That model makes failed payments and slow checkouts more costly than in a typical online store, because customers are trying to buy before the deal expires.

The case study says the company faced three main operational bottlenecks as volumes grew. First, reconciliation became harder. Reconciliation is matching each customer payment to the final bank settlement, like ticking off every receipt against your bank statement at the end of the day.

Second, higher traffic increased the impact of any payment system outage. Third, checkout friction contributed to more abandoned carts, meaning customers left before paying.

Stitch said the new setup aimed to improve uptime and scale, add redundancy and failover, and support more payment methods beyond cards. Failover means the system can switch to a backup route if a primary provider goes down.

The reported outcomes included roughly a 5% improvement in payment success rates, faster settlement timelines, and simpler reconciliation for the finance team.

Why It Matters

For large African e-commerce and retail platforms, payments are not just a “gateway” decision. They affect conversion, support costs, and cash flow.

A 5% change in payment success can be meaningful at scale, especially for businesses running high-volume campaigns and flash sales. Faster settlement also helps merchants restock and manage working capital, since money reaches the business sooner.

The case study is also a signal of where competition is moving in South Africa’s online payments market. Merchants are increasingly choosing partners based on reliability, multiple payment methods, and back-office reporting, not only transaction fees.