Rise SA Launches Rise Socrates AI Assistant for 1C Apps

In Short

Rise SA Business Solutions has introduced Rise Socrates, an AI-powered assistant that provides 24/7 in-product help inside two Rise SA applications.

What Happened: How Rise Socrates Works Inside 1C

Rise SA Business Solutions says Rise Socrates is integrated directly into the 1C environment, meaning users can ask questions in plain language and get answers based on information from their business system.

The company says the assistant can understand each customer’s specific setup. It can analyse current system settings and access source code, including customer customisations. Rise SA says that code is stored in a separate directory and is available to the assistant in read-only mode, so Rise Socrates cannot change it.

For questions about business data, Rise SA says Rise Socrates uses the logged-in user’s permissions, so it can access only the information available to that user. The company adds that customer data is hosted on Rise SA’s public cloud infrastructure.

Rise SA also says its team has been using AI tools such as GPT, Cursor and Claude for more than a year and a half in software development and other work. The team also has experience connecting Qwen and DeepSeek.

Ilia Shikhov, Founder of Rise SA Business Solutions, said: “Business software should make everyday work easier, not add another layer of complexity. We want users to spend less time looking for information and more time focusing on their actual work. That’s the idea behind Rise Socrates.”

Why It Matters: Faster Support, Multilingual Help

Rise SA says internal measurements by its consultants found that experienced consultants reduced the time needed to find an answer by a factor of 4.5 using Rise Socrates.

The assistant is designed to cover tasks like finding business information, explaining operational steps, helping formulate queries, and explaining code fragments.

Rise SA says Rise Socrates supports multiple languages, including English, German and Afrikaans, to help multilingual teams work in the language they are most comfortable with.