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My AI Lawyer has launched in South Africa with 24/7 AI legal guidance on web and WhatsApp, plus optional human advisors for complex cases.
My AI Lawyer has launched in South Africa with an always-on AI legal advisor.
The service works on the web and on WhatsApp, and it also offers access to qualified human legal advisors when needed.
My AI Lawyer has launched in South Africa, pitching itself as a low-cost way to get help with common legal questions. The platform is available online at any time, including through WhatsApp, so users can ask questions without booking an appointment.
The product focuses on practical issues many people face, like tenant rights, employment disputes, what to do if you are arrested, and maintenance orders. Users can also ask for legal letters to be drafted and emailed to them. The company says the advice becomes more tailored over time as a user continues the same thread.
My AI Lawyer positions itself as different from general-purpose chatbots by saying it is trained on South African law and updated as laws and case outcomes change. It uses guardrails, meaning built-in rules that aim to keep answers aligned with the local legal system and reduce risky or off-topic responses.
For more sensitive or complex matters, users can request a handover to a human legal advisor. This “digital when you want it, human when you need it” approach is meant to keep costs down for basic guidance while still offering escalation when the stakes are higher.
Access to legal help remains expensive for many South Africans, and legal language can be hard to understand. If tools like My AI Lawyer work as advertised, they could lower the barrier to getting basic legal information in plain language.
Data privacy will matter for this category. The company says it follows POPIA, South Africa’s data protection law, and runs as a closed system, meaning user questions and personal information are not used to train public large language models. It also says data is processed in Microsoft Azure, stored in encrypted databases, and isolated in a multi-tenant setup, which is a way to separate different customers’ data on shared infrastructure.
Primary Source: ITnewsafrica
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