Family Bank Opens 98th Branch at Upper Hill Beacon Mall

In Short

Family Bank opened its 98th branch at Beacon Mall in Upper Hill, Nairobi, on August 24, 2026. The lender says the outlet will serve corporates, SMEs, institutions, and individuals.

What Happened

Family Bank, a Kenyan commercial lender, has opened a new branch in Upper Hill, one of Nairobi’s main business districts.

The bank said the location at Beacon Mall will target corporate clients, professional services firms, institutions, small and medium-sized enterprises, and retail customers in Upper Hill and nearby areas.

The move sits within the bank’s five-year strategy for 2025 to 2029. Family Bank said the plan focuses on growth, digitisation, operational efficiency, and customer experience.

Digitisation here means shifting more services to digital channels, like mobile and online banking, so customers can do more without visiting a branch.

Family Bank CEO Nancy Njau said the Upper Hill opening is part of a broader push for sustainable growth, stability, and profitability. She added that expansion is not only about adding branches, but also improving how the bank serves customers through “compelling propositions, digital solutions and operational excellence.”

Why It Matters

Upper Hill remains a high-traffic zone for corporate banking, payroll, and SME services. A branch in this district can help Family Bank compete for business accounts, lending relationships, and deposits.

The announcement also shows how Kenyan banks are balancing physical expansion with digital banking investment. Even as more transactions move online, branches can still matter for onboarding, advisory services, and serving larger business customers.

For SMEs, a nearby outlet can reduce friction for cash handling, account maintenance, and relationship-driven credit discussions, especially in sectors that still rely on in-person support.