Question 1

What is MOGO and how does it work?

Accepted Answer

MOGO is a Kenyan asset-finance and microfinance lender that helps you buy vehicles (cars, boda bodas, tuk-tuks), finance smartphones, or borrow against your vehicle logbook through structured loan products. You apply online or in branch for a specific loan type, submit required documents, pay any required deposit, then repay the loan in agreed instalments over a set period while using the financed asset.

Question 2

How much does MOGO cost?

Accepted Answer

MOGO’s services are paid loan products, so your total cost depends on the specific loan type, interest rate, fees, deposit amount, and repayment term in your agreement. Exact pricing and rates are not published as a simple flat fee, so you need to get a personalized quote for your chosen product.

Question 3

What countries does MOGO operate in?

Accepted Answer

MOGO at mogo.co.ke operates in Kenya and serves customers within Kenya. While its parent company Eleving Group operates in multiple countries, this Mogo product is specifically focused on the Kenyan market.

Question 4

How do I sign up for MOGO?

Accepted Answer

To sign up, you can start an application on the MOGO Kenya website for the loan product you want, or visit a Mogo branch or partner dealership/phone shop and complete the application with an agent. You will need to provide identification and supporting documents such as your National ID and recent M-Pesa or bank statements, and for some products pay a deposit before approval and disbursement.

Question 5

Does MOGO have a mobile app?

Accepted Answer

Yes, MOGO has an Android mobile app called MyMogo Kenya. You can use it to manage your account and make payments, including loan repayments via the app.

Question 6

Who is MOGO best suited for?

Accepted Answer

MOGO is best suited for individual consumers and micro-entrepreneurs in Kenya who need to finance income-generating assets or devices, such as taxi drivers, boda boda and tuk-tuk operators, and salaried employees seeking check-off loans. It also suits consumers who want to acquire smartphones and pay for them in instalments instead of paying the full amount upfront.

Question 7

How do I contact MOGO support?

Accepted Answer

You can contact MOGO support by emailing info@mogo.co.ke or calling their customer support numbers listed on their site, such as +254 768 469 112. You can also visit one of their branches or service points across Kenya for in-person assistance.

Question 8

Does MOGO have a plan for teams or businesses?

Accepted Answer

MOGO primarily focuses on financing for individual consumers and micro-entrepreneurs and does not advertise a specific multi-user team or business subscription plan. Business-related arrangements, such as dealer partnerships, are handled separately through dedicated contact channels.

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