Question 1

What is Heyleya and how does it work?

Accepted Answer

Heyleya (LEYA) is a mobile money assistant that helps you quickly find a nearby agency where you can complete withdrawals, deposits, and transfers. You specify the transaction type, amount, and operator, then LEYA uses your location to recommend an agency and guarantees that your operation can be completed there for 15 minutes.

Question 2

How much does Heyleya cost?

Accepted Answer

Heyleya is free to use for customers. You can access the service without paying any subscription or usage fees.

Question 3

What countries does Heyleya operate in?

Accepted Answer

Heyleya operates in Côte d’Ivoire, with a primary focus on Abidjan. The product is oriented toward the local mobile money ecosystem in that market.

Question 4

How do I sign up for Heyleya?

Accepted Answer

To sign up for Heyleya, you download the app (via the web app or Google Play), then open it and follow the prompts to create and connect your account. For some flows you may need a Facebook account and a smartphone to use the service.

Question 5

Does Heyleya have a mobile app?

Accepted Answer

Yes, Heyleya has a mobile app available on Android and iOS, and it also offers a web app. You can use whichever platform is most convenient for you to access the service.

Question 6

Who is Heyleya best suited for?

Accepted Answer

Heyleya is best suited for mobile money customers who need to quickly find an agency that can handle cash-in, cash-out, or transfer operations, especially in Abidjan. It is also suited for mobile money and money transfer agencies that want to attract more clients and manage their liquidity through the Leya PRO offering.

Question 7

How do I contact Heyleya support?

Accepted Answer

You can contact Heyleya support by email at contact@heyleya.com or thibaut.cathenoz@leyalabs.com. You can also reach the team by phone or visit the office in Koumassi, Abidjan, as indicated in the contact section of the site.

Question 8

Does Heyleya have a plan for teams or businesses?

Accepted Answer

Yes, Heyleya offers a solution for agencies and businesses through Leya PRO, which is designed for mobile money and money transfer operators to receive customer requests and manage liquidity. This serves as the product’s plan for professional and business users.

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