Question 1

What is Zeepay and how does it work?

Accepted Answer

Zeepay is a mobile financial services platform that lets you receive international remittances, store money in a mobile wallet, send and receive domestic transfers, pay bills and merchants, and cash out or terminate funds to bank accounts, cards, and mobile money wallets. It works by connecting your mobile number to a Zeepay mobile money wallet and to partner rails so you can move money across Ghanaian and international payment corridors.

Question 2

How much does Zeepay cost?

Accepted Answer

It is free to maintain a Zeepay Mobile Money wallet; you do not pay a monthly or account maintenance fee. Transaction-based charges apply when you perform actions like sending money, withdrawals, or certain payments, but exact fee tables are not publicly listed, so you see applicable charges during or before each transaction.

Question 3

What countries does Zeepay operate in?

Accepted Answer

Zeepay is based in Ghana and primarily operates in Ghanaian and African payment corridors, with regulatory approvals in Ghana and from the UK Financial Conduct Authority. It serves international money transfer routes involving African markets, but a full public list of all supported countries is not provided.

Question 4

How do I sign up for Zeepay?

Accepted Answer

To sign up for Zeepay Mobile Money in Ghana, you need an active mobile number on any network, then dial *270# and follow the prompts to register your wallet. For higher-tier (Tier 2) limits, you provide additional KYC details such as ID and proof of address, and may need to contact Zeepay to complete upgrade steps.

Question 5

Does Zeepay have a mobile app?

Accepted Answer

Zeepay’s core service is accessible via USSD (*270#) and the web at myzeepay.com, and there is no confirmed official Zeepay Ghana mobile app linked from this site. Any Zeepay-branded apps operated by other companies (for example in Turkey) are separate and not part of Myzeepay in Ghana.

Question 6

Who is Zeepay best suited for?

Accepted Answer

Zeepay is best suited for individuals in Ghana and across African corridors who need to receive international remittances, store and move money digitally, and pay bills or merchants using a mobile wallet. It also serves partners such as money transfer operators, lenders, merchants, and financial institutions that need connectivity into mobile money and payout networks.

Question 7

How do I contact Zeepay support?

Accepted Answer

You can contact Zeepay support by email at info@myzeepay.com or by calling their Ghana office on 0308249000 or 0308249001. You can also engage via their social media channels (for example @myzeepay on X and Instagram) for general assistance.

Question 8

Does Zeepay have a plan for teams or businesses?

Accepted Answer

Yes, Zeepay supports businesses and partners through its B2B2C model, working with money transfer operators, merchants, lenders, banks, and other financial institutions that need integration into its mobile money and payout rails. For business or partnership onboarding, you typically need to contact Zeepay directly to discuss requirements and commercial terms.

Question 9

What popular product is Zeepay an African alternative to?

Accepted Answer

Zeepay is an African-built alternative to Remitly.

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