Question 1

What is Quro Medical and how does it work?

Accepted Answer

Quro Medical is a South African hospital-at-home service that delivers hospital-level care in a patient’s home using wireless medical-grade devices, 24/7 remote vital signs monitoring, virtual consultations, and in-person clinical visits when needed. Patients are enrolled via their doctors and are monitored from a central command centre, where clinicians receive intelligent alerts and coordinate home visits, ambulance support, or treatment adjustments based on real-time data.

Question 2

What countries does Quro Medical operate in?

Accepted Answer

Quro Medical currently operates in South Africa, offering home-based care in major cities and surrounding areas such as Johannesburg, Cape Town, Pretoria, Durban, Bloemfontein, and Gqeberha (Port Elizabeth).

Question 3

How do I sign up for Quro Medical?

Accepted Answer

To sign up, patients typically need to be referred or enrolled by their doctor or treating hospital so that their care can be transitioned to Quro’s Hospital-at-Home, Remote Patient Monitoring, or Transitional Care programmes. You can also reach out directly via the contact details on the website to discuss eligibility and next steps.

Question 4

Does Quro Medical have a mobile app?

Accepted Answer

Yes, Quro Medical has mobile apps available on Android and iOS. These apps are primarily doctor-facing and support real-time viewing of patient vitals, clinical notes, and video consultations, integrated with the Hospital-at-Home platform.

Question 5

Who is Quro Medical best suited for?

Accepted Answer

Quro Medical is best suited for patients who are stable enough to receive hospital-level care at home instead of in a general ward, especially those needing short-term monitoring, IV therapy, wound care, or post-discharge support. It is also a good fit for doctors, medical schemes, and hospital groups looking to reduce inpatient stays, manage bed capacity, and support lower-cost care pathways with continuous remote monitoring.

Question 6

How do I contact Quro Medical support?

Accepted Answer

You can contact Quro Medical support by emailing info@quromedical.co.za. Additional contact options, such as phone numbers and enquiry forms, are available on the website and app store listings.

Question 7

Does Quro Medical have a plan for teams or businesses?

Accepted Answer

Yes, Quro Medical is designed for healthcare teams and institutional partners, including doctors, medical practices, hospitals, and medical schemes, rather than as an individual consumer subscription app. These organisations can work with Quro to place eligible patients on Remote Patient Monitoring, Hospital-at-Home, or Transitional Care programmes as part of their care pathways and benefits.

Question 8

Does Quro Medical offer an API or integrations?

Accepted Answer

Quro Medical uses interoperable, FHIR-based health data architecture and integrates with healthcare stakeholders, but there is no publicly documented API or self-service developer platform available. If you have specific integration needs, you would need to contact Quromedical directly to discuss options.

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