Question 1

What is Medscheme and how does it work?

Accepted Answer

Medscheme is a healthcare services provider offering health risk management and medical aid administration solutions for medical schemes, corporate clients, and healthcare providers across Southern Africa. It works through web-based portals for different users, including employers, intermediaries, members, healthcare professionals (HCPs), medical bureaus, trustees, and hospitals, providing self-service functions integrated with administration processes. Key services include hospital benefit management, integrated disease management, pharmacy benefit management, a Personal Health Record (PHR), and programs like Hospital-at-Home.

Question 2

What countries does Medscheme operate in?

Accepted Answer

Medscheme operates in South Africa, Southern Africa including Namibia, other parts of Africa, and has international reach.

Question 3

How do I sign up for Medscheme?

Accepted Answer

Healthcare professionals and staff register for the HCP portal via the Medscheme website. Other users access role-based portals like Employer, Member, or Intermediary logins directly on the site; contact Medscheme for specific enrollment details.

Question 4

Does Medscheme have a mobile app?

Accepted Answer

Medscheme is available on IOS and Android.

Question 5

Who is Medscheme best suited for?

Accepted Answer

Medscheme is best suited for B2B stakeholders such as medical aids and schemes, corporate clients and employers, healthcare providers (HCPs), hospitals, and scheme trustees or administrators.

Question 6

How do I contact Medscheme support?

Accepted Answer

Contact Medscheme at +27 11 671 2000 or via email at media@medscheme.co.za for media and general queries. Use the role-based portals on the website for self-service support.

Question 7

Does Medscheme have a plan for teams or businesses?

Accepted Answer

Yes, Medscheme provides health administration and risk management services tailored for businesses, employers, medical schemes, and corporate clients through dedicated portals.

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