Question 1

What is MauPass and how does it work?

Accepted Answer

MauPass is Mauritius’ national authentication framework that gives you one secure login to access multiple participating government e-services online using a single username and password, with options for higher-assurance two-factor authentication for more sensitive services. You sign in through the MauPass web portal (or supported mobile methods), MauPass verifies your identity, then passes that trusted authentication to integrated government portals so you do not need separate accounts for each service.

Question 2

How much does MauPass cost?

Accepted Answer

MauPass is provided free of charge to users. There are no published fees for citizens or businesses to register for or use MauPass to access government e-services.

Question 3

What countries does MauPass operate in?

Accepted Answer

MauPass operates in the Republic of Mauritius as the national authentication framework for Mauritian government e-services. There is no indication that it is used or deployed as a service outside Mauritius.

Question 4

How do I sign up for MauPass?

Accepted Answer

To sign up for MauPass, go to the MauPass portal and select Register, then complete the online registration form with your details (typically using your National Identity Card if you are a Mauritian citizen or eligible resident, or a passport for certain non-citizen use cases). After submitting the form, you must activate your account via the email sent to you, then you can log in and manage your profile; 2FA activation for higher-assurance services may require an in-person step at a Mauritius Post outlet.

Question 5

Does MauPass have a mobile app?

Accepted Answer

Yes, MauPass has an associated Android and IOS mobile app (currently branded as KOREK / MauPass app) that you can use for two-factor authentication and passwordless login options like PIN, pattern, or biometrics.

Question 6

Who is MauPass best suited for?

Accepted Answer

MauPass is best suited for Mauritian citizens and residents, as well as local businesses, who need to access multiple government e-services online with a single secure login. It is also intended for government and para-public e-service providers that want to integrate a central authentication service instead of managing their own login systems.

Question 7

How do I contact MauPass support?

Accepted Answer

For support related to MauPass and its mobile app, you can contact the government’s support team by email at mobile@govmu.org. You can also use the general government e-service helpdesk channels linked from Mauritian government support sites when available.

Question 8

Does MauPass have a plan for teams or businesses?

Accepted Answer

MauPass itself is a single authentication account per user, but it is designed for use by both individuals and businesses when accessing government e-services. There are no separate paid or tiered “team” or “business” plans, since it functions as a national identity and access layer rather than a commercial subscription product.

Question 9

Does MauPass offer an API or integrations?

Accepted Answer

MauPass provides integration capabilities as a single-window authentication service that other government and para-public e-service applications can integrate with. However, there is no publicly documented developer portal or open public API available for third parties beyond these government-led integrations.

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