Question 1

What is hearX and how does it work?

Accepted Answer

hearXis a digital hearing health technology platform that lets healthcare providers, occupational health teams, and retail hearing businesses run clinically validated, booth-free hearing tests and screening programs using mobile apps and connected equipment, with results managed in the cloud. You conduct tests on smart devices or kiosks, then sync data to hearX Cloud for reporting, referrals, and device and patient record management across your programs.

Question 2

How much does hearX cost?

Accepted Answer

hearX is a paid solution and pricing is not listed publicly. To get a quote or pricing details you need to contact their sales team, typically via the sales contact form or by emailing sales@hearxgroup.com.

Question 3

What countries does hearX operate in?

Accepted Answer

hearX is headquartered in Pretoria, South Africa and has a U.S. office in DeKalb, Illinois, and its technologies are reported as being used in over 70 countries globally. Specific country coverage beyond South Africa and the U.S. is not listed, so availability in additional countries may need to be confirmed with their team.

Question 4

How do I sign up for hearX?

Accepted Answer

To sign up for hearX you typically contact their sales team to discuss your use case and set up an account for the relevant products, such as hearX Cloud and the mobile apps. You can start this process via the website’s contact or sales pages or by emailing sales@hearxgroup.com.

Question 5

Does hearX have a mobile app?

Accepted Answer

Yes, hearX Group offers mobile apps for audiometry and hearing screening on Android and iOS. These include hearing screening and self-test apps and device-specific applications that work with hearX’s connected audiology equipment and integrate with hearX Cloud.

Question 6

Who is hearX best suited for?

Accepted Answer

hearX is best suited for audiologists, clinics and hospitals, occupational health and hearing conservation programs, clinical trial organizations, and hearing aid retail businesses that need scalable, digital hearing assessment solutions. It is also a good fit for organizations running large-scale hearing screening or conservation programs, especially where booth-free, mobile testing workflows are important.

Question 7

How do I contact hearX support?

Accepted Answer

You can contact hearX support by emailing support@hearxgroup.com. For general inquiries you can also use info@hearxgroup.com, and sales-related questions can go to sales@hearxgroup.com.

Question 8

Does hearX have a plan for teams or businesses?

Accepted Answer

Yes, hearX is designed for teams and businesses, offering solutions for multi-site clinics, occupational health programs, and retail hearing operations. The hearX Cloud platform supports centralized data, reporting, and device management across distributed programs and team members.

Question 9

Does hearX offer an API or integrations?

Accepted Answer

Yes, hearX offers an API and integrations via hearX Cloud. The platform can integrate with electronic health record or other health data systems using a RESTful API, and you can request technical details by emailing support@hearxgroup.com.

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