Dialafrika

Bonga CX is a cloud-based, AI-powered omnichannel customer service platform for African businesses that need to manage inbound and outbound customer conversations across chat and voice.

Key capabilities include:

• Omnichannel engagement across WhatsApp, Messenger, WebChat, Twitter, Mobile SDK, and VOIP voice calling, designed for teams that support customers on multiple channels.
• CRM and interaction tracking to store customer profiles, log conversations across channels, and support lead management and personalized marketing.
• Ticketing and support workflows to organise customer issues and follow-ups in one place.
• Real-time reporting and analytics to monitor activity and performance across channels, plus guided setup steps such as account setup, training, and data import/customisation.

Available on Web (cloud-based). A 14-day free trial is offered; paid plan details are not listed in the provided data.

The platform targets B2B teams, especially SMEs and mid-sized companies in Africa looking for a single system to run customer support, sales engagement, and service operations.

It is notable in the African market for its multi-country footprint (with operations referenced in Kenya, Nigeria, and Ethiopia), 150+ clients across five countries, and recognition on G2 as award-winning software.