PalmPay says reliable payments infrastructure is key to Nigeria’s digital economy, citing 35M+ users, 99.95% success rate, and NIBSS stack work.
On April 21, 2026, PalmPay said it is prioritising reliable payments infrastructure in Nigeria, citing over 35 million users and a 99.95% transaction success rate.
PalmPay said its focus is on making digital payments more reliable, meaning transactions go through quickly and consistently, with fewer failures.
In a statement reported by Nairametrics, the company pointed to scale and uptime metrics as proof points. PalmPay said it serves more than 35 million users and delivers a 99.95% transaction success rate.
The company also highlighted its participation in the NIBSS National Payment Stack. NIBSS is the Nigeria Inter-Bank Settlement System, the shared rails that help banks and fintechs route transfers and other payment types across the financial system.
Reliability is a practical moat in Nigeria’s fintech market. When transfers fail or reverse slowly, consumers lose trust and merchants lose sales.
A higher transaction success rate can reduce support costs and chargeback-like disputes. It can also make it easier to build more complex products on top, like bill payments, merchant collections, and agent-led cash-in and cash-out services.
PalmPay’s emphasis on shared infrastructure also matters for ecosystem coordination. If more large apps plug into national payment rails and improve monitoring, it can lift baseline performance for the broader digital economy, not just a single wallet.
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