---
title: "Twin-ai: Omnichannel Customer Support Platform"
description: "Automate inbound/outbound voice calls, web chat, messengers & email. Build no-code notification campaigns, centralize chats, switch to agents."
canonical_url: "https://liners.com/twin-ai"
markdown_url: "https://liners.com/twin-ai.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/twin-ai/screenshot.webp?v=1788350021876"
published_at: "2026-09-03T02:50:56.305Z"
updated_at: "2026-09-26T03:01:51.822Z"
---

# Twin-ai: Omnichannel Customer Support Platform

Automate inbound/outbound voice calls, web chat, messengers & email. Build no-code notification campaigns, centralize chats, switch to agents.

## Breadcrumbs

- [Marketing & CRM](/categories/marketing-crm)
- [Twin-ai](/twin-ai)

## Summary

Automate customer conversations across voice, chat, and messaging

An AI-powered omnichannel communication platform for businesses to manage voice bots, chatbots, notifications, and centralized chat support across web and messaging channels.

## Product details

| Field | Value |
| --- | --- |
| Website | https://twin-ai.com/ |
| Tagline | Automate customer conversations across voice, chat, and messaging |
| Primary country | Madagascar |
| Platforms | Web, API |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

TWIN is an **AI-powered omnichannel communication platform** for businesses that want to automate and manage customer interactions across voice calls, web chat, messengers, and email.

Key capabilities include:
- **Voice automation (TWIN.VoiceAssistant)** for **inbound and outbound calls**, using natural language understanding with **branched dialogue scenarios**, plus **voice acting** and **speech synthesis**; designed to recognize speech even with **background noise**.
- **Chat automation (TWIN.ChatAssistant)** for live chats across platforms, using NLP to detect **message content and intent**, respond in natural language, **consolidate chats**, and **exchange files**.
- **Notifications and campaigns (TWIN.Notify)** to send **alerts, informational messages, and documents** through customer channels such as messengers, email, and website chat, with **templates** and a **no-code constructor** for message campaigns.
- **Centralized agent inbox (TWIN.OmniChat) and website support (TWIN.Widget)** to bring messenger and website widget conversations into one interface, keep full chat history in one place, and switch between **human operators** and an **AI bot** outside working hours.

Available on **Web** (including website chat widgets) and via a **developer API** with documentation.

Target users are **B2B teams** in industries such as financial services, insurance, real estate, retail, hospitality, marketing, and professional services that need KPI-tracked customer communication across multiple channels.

Notable in an Africa-relevant context, documented use includes **AccèsBanque Madagascar** deploying a **Telegram chatbot** to support field agents, and the platform is stated to be trusted by **500+ companies worldwide**, with **100+ ready-made integrations** and analytics for KPI control.

## Features

- [Marketing & CRM](/categories/marketing-crm): Category
- [AI Agent](/tags/ai-agent): Product feature or technology
- [AI-Powered](/tags/ai-powered): Product feature or technology
- [B2B](/tags/b2b): Product feature or technology
- [Conversational AI](/tags/conversational-ai): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [Messaging](/tags/messaging): Product feature or technology
- [Madagascar](/countries/madagascar): Market

## Related pages

- [Alternatives](/twin-ai/alternatives)
- [Reviews](/twin-ai/reviews)
- [Transparency](/twin-ai/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/twin-ai)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)