---
title: "Supportbuddyai: Shared Inbox"
description: "Reply to WhatsApp, Instagram and website chat from one shared inbox, automate FAQs with AI + human handoff, and try it free for 14 days."
canonical_url: "https://liners.com/support-buddy"
markdown_url: "https://liners.com/support-buddy.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/supportbuddyai/screenshot.webp?v=1788786140008"
published_at: "2026-09-11T09:49:34.875Z"
updated_at: "2026-09-15T11:08:26.347Z"
---

# Supportbuddyai: Shared Inbox

Reply to WhatsApp, Instagram and website chat from one shared inbox, automate FAQs with AI + human handoff, and try it free for 14 days.

## Breadcrumbs

- [Marketing & CRM](/categories/marketing-crm)
- [Support Buddy](/support-buddy)

## Summary

Reply to WhatsApp, Instagram, and web chat in one inbox

A shared inbox and customer automation tool for small teams to manage website chat, WhatsApp, and Instagram, automate routine replies, and route to teammates.

## Product details

| Field | Value |
| --- | --- |
| Website | https://supportbuddyai.com/ |
| Tagline | Reply to WhatsApp, Instagram, and web chat in one inbox |
| Primary country | Nigeria |
| Platforms | Web |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

Support Buddy is a web-based shared inbox and customer automation platform for small teams that handle high volumes of customer messages across website chat, WhatsApp, and Instagram.

Key capabilities include:
- **Shared inbox across channels**: Keep website chat, WhatsApp, and Instagram conversations in a single conversation list while preserving each channel’s identity, so teammates can reply without switching tools.
- **AI replies with human oversight**: Configure AI to answer routine questions using **approved FAQs and sources**, label each reply as **AI** or **Teammate**, and route conversations to a person when confidence drops or a customer asks for help.
- **Workflow automations with clear steps**: Build automations as a step list starting from a trigger such as a **new message**, **comment**, **form response**, or **chat opened on a key page**, then add steps like replies, forms, tags, assignments, and human handoff.
- **Context for handoff**: Keep conversation history, automated replies, contact details, ownership, and team notes together so another teammate can take over with full context.

Available on **Web**. (Messenger support is listed as **Coming soon**.)

Target users include **creators**, **e-commerce owners**, and **sales/support teams** that need to manage DMs, comments, and website chat in one workspace and keep follow-up consistent.

Notable for teams working across Meta channels, the product is a **verified Meta technology provider** and offers a **14-day free trial** with subscription plans and message limits.

## Features

- [Marketing & CRM](/categories/marketing-crm): Category
- [AI-Powered](/tags/ai-powered): Product feature or technology
- [B2B](/tags/b2b): Product feature or technology
- [Conversational AI](/tags/conversational-ai): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [Messaging](/tags/messaging): Product feature or technology
- [SaaS](/tags/saas): Product feature or technology
- [Nigeria](/countries/nigeria): Market

## Related pages

- [Alternatives](/support-buddy/alternatives)
- [Reviews](/support-buddy/reviews)
- [Transparency](/support-buddy/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/support-buddy)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)