---
title: "RightCom: Customer Experience in Africa"
description: "Run CX across 13 African countries: NPS/CSAT/CES surveys, omnichannel helpdesk, queue & appointment booking, digital signage, no-code chatbots."
canonical_url: "https://liners.com/rightcom"
markdown_url: "https://liners.com/rightcom.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/rightcom/screenshot.webp?v=1784412510458"
published_at: "2026-07-22T09:18:42.514Z"
updated_at: "2026-09-11T14:08:32.458Z"
---

# RightCom: Customer Experience in Africa

Run CX across 13 African countries: NPS/CSAT/CES surveys, omnichannel helpdesk, queue & appointment booking, digital signage, no-code chatbots.

## Breadcrumbs

- [Marketing & CRM](/categories/marketing-crm)
- [RightCom](/rightcom)

## Summary

Manage customer experience across every touchpoint

A customer experience management suite for African enterprises, combining surveys, helpdesk, analytics, queue management, digital signage, appointments, chatbots, and CX services.

## Product details

| Field | Value |
| --- | --- |
| Website | https://rightcom.com/ |
| Tagline | Manage customer experience across every touchpoint |
| Primary country | Benin |
| Platforms | Web |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

RightCom CXaaS is a customer experience (CX) software and services offering for enterprises that want to measure, manage, and improve customer experience across in-person and digital interactions.

Key capabilities include:
- **RightCom XP** for **360-degree customer visibility** and CX data capture across touchpoints
- **Feedback and measurement tools** such as **NPS, CSAT, and CES surveys**, plus CX data collection to support insight generation
- **Customer support operations** with **RightDesk helpdesk** for **omnichannel customer service**
- **In-branch and on-site experience management**, including **RightQ queue management**, **RightTime appointment booking and agenda management**, and **RightPlayer digital signage**
- **Automation and insight layers**, including a **no-code chatbot builder (RightBot)**, **RightData analytics**, **customer success tracking (RightSuccess)**, and **emotion analysis (RightFlow)**
- **CX Advisory** services (strategy, training, implementation) and **CX BPO outsourcing** (customer service, sales, agent network support)

Available on **Web** (modern browser).

Designed for **B2B organizations**, especially enterprises and multi-location brands across sectors such as telecom, banking, fintech, retail, and consumer brands.

Notable for its **Pan-African CXaaS positioning** and breadth of CX modules that cover both **digital customer service** and **physical customer journey management** (queues, appointments, signage), alongside advisory and outsourcing services to support CX programs end to end.

## Features

- [Marketing & CRM](/categories/marketing-crm): Category
- [B2B](/tags/b2b): Product feature or technology
- [Conversational AI](/tags/conversational-ai): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [Enterprise](/tags/enterprise): Product feature or technology
- [Algeria](/countries/algeria): Market
- [Benin](/countries/benin): Market
- [Cameroon](/countries/cameroon): Market
- [Côte d'Ivoire](/countries/cote-divoire): Market
- [Ghana](/countries/ghana): Market
- [Kenya](/countries/kenya): Market
- [Madagascar](/countries/madagascar): Market
- [Mauritius](/countries/mauritius): Market
- [Niger](/countries/niger): Market
- [Nigeria](/countries/nigeria): Market
- [Senegal](/countries/senegal): Market
- [Togo](/countries/togo): Market
- [Zimbabwe](/countries/zimbabwe): Market

## Related pages

- [Alternatives](/rightcom/alternatives)
- [Reviews](/rightcom/reviews)
- [Transparency](/rightcom/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/rightcom)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)