---
title: "Resolv: Customer Support in Africa"
description: "Manage chat, email, voice and tickets in one AI workspace across Africa—24/7 AI agents, SLA tracking, WhatsApp API, Bring Your Own SIP."
canonical_url: "https://liners.com/resolv"
markdown_url: "https://liners.com/resolv.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/useresolv/screenshot.webp?v=1785587120880"
published_at: "2026-08-03T12:17:57.515Z"
updated_at: "2026-09-25T15:40:05.462Z"
---

# Resolv: Customer Support in Africa

Manage chat, email, voice and tickets in one AI workspace across Africa—24/7 AI agents, SLA tracking, WhatsApp API, Bring Your Own SIP.

## Breadcrumbs

- [Marketing & CRM](/categories/marketing-crm)
- [Resolv](/resolv)

## Summary

Manage every customer conversation in one AI workspace

An AI-powered customer interaction management platform for CX teams that unifies chat, email, voice, and tickets, with analytics, security, and automation.

## Product details

| Field | Value |
| --- | --- |
| Website | https://useresolv.com/ |
| Tagline | Manage every customer conversation in one AI workspace |
| Primary country | Kenya |
| Platforms | Web, API |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

Resolv is a **customer interaction management platform** for customer experience and support teams that brings **chat, email, voice, and tickets** into a single AI-powered workspace.

Key capabilities include:
- **AI Agents and Co-Pilots** for 24/7 automated conversations and AI assistance to human agents across channels
- **Omnichannel messaging and ticketing** via products such as **Chatdesk** and **Service Desk**, with workflow automation and **SLA tracking**
- **Voice operations** with **Resolv Calls**, including smarter call routing and support for **Bring Your Own SIP**
- **Operations insights and oversight** through **advanced analytics**, **QA** for interaction quality, and **workforce management** features such as leave and shift management

Available on **Web**, with **APIs & Developers** resources and integrations including **WhatsApp API**.

Built for **B2B** organisations running customer support, customer operations, and service management teams that need centralized visibility across interactions and performance.

Notable in the African market context, it maintains dedicated pages for **All of Africa** and country-specific coverage including **Kenya, Nigeria, South Africa, Ghana, Uganda, and Egypt**, and it has rebranded from **Dial Afrika**. It also highlights security and compliance controls such as **SOC 2 (SOC 2 ready / Type II listed), GDPR compliance, end-to-end encryption, role-based access, and audit logging**.

## Features

- [Marketing & CRM](/categories/marketing-crm): Category
- [AI Agent](/tags/ai-agent): Product feature or technology
- [AI-Powered](/tags/ai-powered): Product feature or technology
- [B2B](/tags/b2b): Product feature or technology
- [Conversational AI](/tags/conversational-ai): Product feature or technology
- [CRM](/tags/crm): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [Messaging](/tags/messaging): Product feature or technology
- [SaaS](/tags/saas): Product feature or technology
- [Egypt](/countries/egypt): Market
- [Ghana](/countries/ghana): Market
- [Kenya](/countries/kenya): Market
- [Nigeria](/countries/nigeria): Market
- [South Africa](/countries/south-africa): Market
- [Uganda](/countries/uganda): Market

## Related pages

- [Alternatives](/resolv/alternatives)
- [Reviews](/resolv/reviews)
- [Transparency](/resolv/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/resolv)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)