---
title: "PingBack: Shared Inbox and AI Customer Support"
description: "Handle website chat, Telegram, email and social messages in one shared inbox, with Theo AI answering from your help content. Free plan, Pro from $15."
canonical_url: "https://liners.com/pingback"
markdown_url: "https://liners.com/pingback.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/pingback/screenshot.webp?v=1794224666963"
published_at: "2026-11-09T12:11:53.063Z"
updated_at: "2026-11-10T21:31:03.171Z"
---

# PingBack: Shared Inbox and AI Customer Support

Handle website chat, Telegram, email and social messages in one shared inbox, with Theo AI answering from your help content. Free plan, Pro from $15.

## Breadcrumbs

- [Marketing & CRM](/categories/marketing-crm)
- [PingBack](/pingback)

## Summary

Run customer support from one shared inbox with an AI agent

An omnichannel helpdesk for businesses to handle chat, Telegram, email and social messages in one shared inbox, with Theo, an AI agent that answers from your knowledge base.

## Product details

| Field | Value |
| --- | --- |
| Website | https://pingback.live/ |
| Tagline | Run customer support from one shared inbox with an AI agent |
| Primary country | Nigeria |
| Platforms | Web |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

PingBack is a web-based helpdesk and shared inbox for businesses that want to handle customer conversations from every channel in one place.

Key capabilities include:
- **One shared inbox** for website chat widget, Telegram, email and social messages, with unlimited message history on higher plans
- **Team collaboration**: give every conversation an owner, keep context in one thread, and hand off between agents
- **Theo AI agent**: answers customer questions from your help content and knowledge base, keeps context across follow-ups, and brings in a human when needed
- **Theo Autonomous SRE** (Scale plan): connectors that let Theo investigate technical incidents across your tools
- **Reporting** on how your support is performing
- **Documentation and API reference** for developers

**Pricing** (USD, per workspace):
- **Starter**: free; 1 agent, 100 Theo credits a month, chat widget and Telegram, 500 conversations a month, 30-day history
- **Pro**: $15/month; 2 agents, 500 credits, adds email, unlimited conversations, 1-year history
- **Scale**: $35/month; 5 agents, 1,000 credits, all channels including social, SRE connectors, unlimited history

Extra Theo credits cost $10 per 1,000, and yearly billing gives two months free. No card is needed for the free plan.

Available on **Web** at app.pingback.live.

Built for **startups and growing businesses** that want shared, AI-assisted customer support without juggling several tools.

## Features

- [Marketing & CRM](/categories/marketing-crm): Category
- [AI-Powered](/tags/ai-powered): Product feature or technology
- [B2B](/tags/b2b): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [SaaS](/tags/saas): Product feature or technology
- [Nigeria](/countries/nigeria): Market

## Related pages

- [Alternatives](/pingback/alternatives)
- [Reviews](/pingback/reviews)
- [Transparency](/pingback/transparency)

## Product shortlists

- [Best Customer Support in Nigeria](/best/tag/customer-support/nigeria)

## Access and citation

- [Canonical HTML page](https://liners.com/pingback)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)