---
title: "OneRoute: Omnichannel Customer Messaging Inbox"
description: "Run WhatsApp/SMS campaigns and manage WhatsApp, IG, FB, X, email, live chat and calls in one inbox for sales, marketing and support teams."
canonical_url: "https://liners.com/oneroute"
markdown_url: "https://liners.com/oneroute.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/oneroute/screenshot.webp?v=1787762769401"
published_at: "2026-08-27T12:29:42.467Z"
updated_at: "2026-08-27T16:47:55.817Z"
---

# OneRoute: Omnichannel Customer Messaging Inbox

Run WhatsApp/SMS campaigns and manage WhatsApp, IG, FB, X, email, live chat and calls in one inbox for sales, marketing and support teams.

## Breadcrumbs

- [Marketing & CRM](/categories/marketing-crm)
- [OneRoute](/oneroute)

## Summary

Manage WhatsApp, SMS, voice, and social messages in one inbox

An omnichannel messaging and customer success platform for sales, marketing, and support teams to manage WhatsApp, SMS, voice, social DMs, email, and live chat in one dashboard.

## Product details

| Field | Value |
| --- | --- |
| Website | https://www.oneroute.io/ |
| Tagline | Manage WhatsApp, SMS, voice, and social messages in one inbox |
| Primary country | Nigeria |
| Platforms | Web, API |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

OneRoute is an **omnichannel messaging** and **customer success** platform for sales, marketing, and customer support teams that need to manage customer conversations across multiple channels from a single dashboard.

Key capabilities include:
- **Unified inbox for omnichannel support**: receive and reply to messages from **WhatsApp**, **Facebook Messenger**, **Instagram**, **Twitter**, **email**, **live chat**, and **voice/calls** in one workspace, helping teams handle DMs and calls without switching tools.
- **Outbound campaigns and broadcasts**: run **personalized WhatsApp and SMS campaigns** for targeted promotions, onboarding messages, and downtime alerts; send **multimedia WhatsApp broadcasts**; and create promotional campaigns that broadcast updates and offers on **WhatsApp, SMS, and email** at once.
- **Support automation and routing**: reduce response and resolution times with **canned responses**, **chatbots**, **auto-responders**, **auto-assignment**, and **office-hours away messages**.
- **Performance reporting**: track **customer satisfaction**, **response times**, and **resolution times** at individual and team levels from one dashboard.

Available on the **web dashboard** and usable from a **mobile device** (mobile apps are listed as coming soon). It also provides **public API documentation** at https://docs.oneroute.io/.

Designed for **B2B teams** that want centralized customer communication for sales, marketing, and support, with pricing that can start free for businesses conversing with **fewer than 100 customers**, and paid monthly plans based on the number of customers conversed with (no per-user charges stated).

Notable for its stated focus on the **African market**, including integrations with channels widely used across the region, and published customer stories from African businesses such as Traction Apps, AjoCard, and Autochek.

## Features

- [Marketing & CRM](/categories/marketing-crm): Category
- [B2B](/tags/b2b): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [Messaging](/tags/messaging): Product feature or technology
- [SaaS](/tags/saas): Product feature or technology
- [Nigeria](/countries/nigeria): Market

## Related pages

- [Alternatives](/oneroute/alternatives)
- [Reviews](/oneroute/reviews)
- [Transparency](/oneroute/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/oneroute)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)