---
title: "UNITEL Service Issues Hit Calls, SMS, And Top-Ups In Angola"
description: "UNITEL reported technical failures affecting calls, messages, and top-ups. Customers said MULTICAIXA ATMs and MULTICAIXA Xpress were inoperative."
canonical_url: "https://liners.com/news/unitel-service-failures-multicaixa-topups-angola"
markdown_url: "https://liners.com/news/unitel-service-failures-multicaixa-topups-angola.md"
type: "article"
language: "en"
published_at: "2026-11-03T08:51:08.043Z"
updated_at: "2026-11-03T08:51:11.904Z"
---

# UNITEL Service Issues Hit Calls, SMS, And Top-Ups In Angola

UNITEL reported technical failures affecting calls, messages, and top-ups. Customers said MULTICAIXA ATMs and MULTICAIXA Xpress were inoperative.

## Breadcrumbs

- [News](/news)
- [UNITEL Service Issues Hit Calls, SMS, And Top-Ups In Angola](/news/unitel-service-failures-multicaixa-topups-angola)

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## Content

## In Short
UNITEL users in Angola reported new service failures affecting several telecom services, including airtime top-ups.

## What Happened
UNITEL recorded technical failures that significantly affected the delivery of several telecommunications services.

Customers reported being unable to top up airtime balance. Users also reported serious constraints using voice and messaging plans, unusual delays in receiving SMS, and the total inoperability of top-ups through [MULTICAIXA](/multicaixa) ATMs and the MULTICAIXA Xpress app.

The report said the incident happened during a national holiday, Dia dos Fiéis Defuntos, marked on 2 November. The period is described as one that typically sees a sharp increase in call traffic, as many people try to contact family.

The latest issues come a few months after UNITEL, described as the country’s largest mobile operator, was targeted by a cyberattack on 28 July. The report said the earlier incident paralysed communications nationwide for more than 48 hours.

At the time, UNITEL board chair Aguinaldo Jaime said investigations were underway in coordination with the competent authorities to determine responsibility. The report added that no public update on the status of that process has been disclosed since.

UNITEL’s Communications and Image Office was contacted, but was not available to provide clarifications by the time the story was published.

## Why It Matters
Telecom outages can quickly turn into payment and access problems when top-ups stop working, especially when users rely on bank-linked channels such as MULTICAIXA ATMs and the MULTICAIXA Xpress app.

The report also links the new disruption to a recent cyberattack that caused a nationwide communications interruption, raising questions about resilience and incident response communications when failures happen again.

## Sources and products

- [Valor Económico](https://valoreconomico.co.ao/artigo/unitel-volta-a-sofrer-falhas-nos-servicos-dois-meses-apos-ataque-cibernetico-nacional)
- [MULTICAIXA](/multicaixa)

## Related pages

- [Infrastructure](/news)

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