---
title: "NenaSasa: Call Center, Live Chat and SMS"
description: "Run voice calls, chat and bulk SMS in one agent workspace in Kenya. Add AI bot + live handoff, analytics, developer APIs."
canonical_url: "https://liners.com/nenasasa"
markdown_url: "https://liners.com/nenasasa.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/site/screenshot.webp?v=1774255497977"
published_at: "2026-03-23T09:12:45.944Z"
updated_at: "2026-09-28T05:10:38.490Z"
---

# NenaSasa: Call Center, Live Chat and SMS

Run voice calls, chat and bulk SMS in one agent workspace in Kenya. Add AI bot + live handoff, analytics, developer APIs.

## Breadcrumbs

- [Communication & Social](/categories/communication-social)
- [NenaSasa](/nenasasa)

## Summary

Manage voice, chat, SMS, and automation in one place

A unified customer engagement platform for businesses and support teams to handle voice, chat, SMS, and AI automation with analytics and developer APIs.

## Product details

| Field | Value |
| --- | --- |
| Website | https://site.nenasasa.com/ |
| Tagline | Manage voice, chat, SMS, and automation in one place |
| Primary country | Kenya |
| Platforms | Web, Android, API |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

NenaSasa is a unified customer engagement and communications platform for businesses that manage customer interactions across **voice calls**, **chat**, **SMS**, and **AI automation**.

Key capabilities include:

- **Omnichannel execution for teams:** NenaCall provides a **single agent workspace** for inbound and outbound calling plus real-time chat, with centralized conversation history and quick deployment.
- **Operations oversight and analytics:** NenaVoice adds **agent monitoring**, availability tracking, conversation oversight, and **performance metrics** for workforce planning and operational insights.
- **Automation and AI chat support:** NenaBot handles routine, high-volume chat requests with **structured data capture** and **escalation to human teams**, while NenaChat supports **multi-channel chat** (including web, mobile, and social media), AI chatbot responses, live-agent handoff, and chat performance insights.
- **Messaging and integrations:** NenaSMS supports **bulk SMS** with delivery tracking, two-way SMS conversations, alerts, reminders, scheduling, and reporting, and NenaSDK offers **REST APIs**, **WebSocket** support, and **iOS/Android/web SDKs** with documentation and a developer sandbox.

Available on **Web** and **Android**.

Built for **small and growing businesses**, customer support and sales teams, CX and call center operations, **SaaS platforms and developers**, and large organizations, including industry use cases for **financial institutions** and **insurance and brokerage**.

Notable in the Kenyan market, the platform is Nairobi-based (Lavington) and offers modular “mini-apps” plus a **free evaluation plan** with tiered subscriptions (Starter $19, Growth $49, Omnichannel $99, Enterprise from $249).

## Features

- [Communication & Social](/categories/communication-social): Category
- [B2B](/tags/b2b): Product feature or technology
- [Conversational AI](/tags/conversational-ai): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [Messaging](/tags/messaging): Product feature or technology
- [Kenya](/countries/kenya): Market

## Related pages

- [Alternatives](/nenasasa/alternatives)
- [Reviews](/nenasasa/reviews)
- [Transparency](/nenasasa/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/nenasasa)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)