---
title: "Mysmart: City Issue Reporting App in Africa"
description: "Report municipal issues on a map in South Africa and Namibia, track status updates, get emergency alerts, and book vetted local services (fees shown)."
canonical_url: "https://liners.com/my-smart-city"
markdown_url: "https://liners.com/my-smart-city.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/mysmart/screenshot.webp?v=1791748851986"
published_at: "2026-10-11T21:55:25.275Z"
updated_at: "2026-10-12T05:11:23.461Z"
---

# Mysmart: City Issue Reporting App in Africa

Report municipal issues on a map in South Africa and Namibia, track status updates, get emergency alerts, and book vetted local services (fees shown).

## Breadcrumbs

- [Services & Marketplaces](/categories/services-and-marketplaces)
- [My Smart City](/my-smart-city)

## Summary

Report city issues, get updates, and book local services

A citizen platform for residents and commuters to report municipal issues, track progress, get emergency alerts, and book vetted service providers via web and mobile.

## Product details

| Field | Value |
| --- | --- |
| Website | https://www.mysmart.city/ |
| Tagline | Report city issues, get updates, and book local services |
| Primary country | South Africa |
| Platforms | Web, Android, iOS |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

My Smart City is a citizen-facing web and mobile platform by Acumen Software that helps residents and commuters communicate with local municipalities, report service delivery issues, and stay informed.

Key capabilities include:
- **Municipal issue reporting and tracking** via an interactive, **map-based** interface, with status updates as issues progress.
- **AI-assisted issue logging** (AI Logging), described as powered by Acumen Software’s **Forcelink** platform, to help capture issue details faster.
- **Bookings with vetted service providers**, enabling users to request private services from within the app (fees may apply and are shown before booking).
- **Community and safety tools**, including a **social feed** for news, alerts, and posts, plus **Emergency Mode** for live alerts and real-time communication.

Available on **Web**, **Android**, and **iOS**, with an additional listing on **Huawei AppGallery**.

Target users include **citizens** (residents and commuters) who rely on municipal services; municipalities and service providers participate in responding to issues and delivering booked services.

The platform is positioned as **independent of municipalities** while working with city services, and it is active across cities in **South Africa and Namibia**. It has also been listed in multiple award categories, including finalist recognition for **FNB App of the Year 2024** and other South African digital innovation awards.

## Features

- [Services & Marketplaces](/categories/services-and-marketplaces): Category
- [AI-Powered](/tags/ai-powered): Product feature or technology
- [B2C](/tags/b2c): Product feature or technology
- [Marketplace](/tags/marketplace): Product feature or technology
- [Offline-Capable](/tags/offline-capable): Product feature or technology
- [Namibia](/countries/namibia): Market
- [South Africa](/countries/south-africa): Market

## Related pages

- [Alternatives](/my-smart-city/alternatives)
- [Reviews](/my-smart-city/reviews)
- [Transparency](/my-smart-city/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/my-smart-city)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)