---
title: "Mteja: Call Center, Team Inbox and Campaigns"
description: "Manage calls/IVR, SMS, WhatsApp, USSD and social support in one web hub in Nigeria, Kenya & Uganda. Run chatbots, bulk campaigns, NPS/CSAT/CES."
canonical_url: "https://liners.com/mteja"
markdown_url: "https://liners.com/mteja.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/mteja/screenshot.webp?v=1787762705155"
published_at: "2026-08-27T12:25:18.560Z"
updated_at: "2026-08-30T16:23:06.512Z"
---

# Mteja: Call Center, Team Inbox and Campaigns

Manage calls/IVR, SMS, WhatsApp, USSD and social support in one web hub in Nigeria, Kenya & Uganda. Run chatbots, bulk campaigns, NPS/CSAT/CES.

## Breadcrumbs

- [Marketing & CRM](/categories/marketing-crm)
- [Mteja](/mteja)

## Summary

Manage calls, messages, and USSD customer support in one hub

A cloud-based multichannel customer engagement platform for African businesses to manage calls/IVR, SMS, WhatsApp, social messages, USSD, campaigns, and CRM workflows.

## Product details

| Field | Value |
| --- | --- |
| Website | https://mteja.io/ |
| Tagline | Manage calls, messages, and USSD customer support in one hub |
| Primary country | Kenya |
| Platforms | Web, API |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

Mteja is a **cloud-based multichannel customer engagement platform** for businesses that need to manage customer conversations, support, and outbound communication across mobile-first channels.

It brings key customer support and engagement workflows into one interface, including:
- **Call Center / IVR** with a web phone system and virtual calling for handling inbound support and running automated or bulk calls
- **Team Inbox / CRM** to consolidate conversations from **SMS, WhatsApp, social media (Facebook, Instagram, X)** and other channels, plus contact profiles for tracking customer history
- **Chatbots and workflows** to automate omni-channel customer journeys and routine enquiries
- **Campaigns and surveys** for sending personalised bulk messages and tracking customer satisfaction using **NPS, CSAT, CES**, plus **sentiment analysis**

Available on **Web** (browser-based app) and via **APIs** (SMS, USSD, call center) with developer documentation.

Target users include **SMEs, enterprises, and organisations** in sectors such as HR and payroll, agritech, fintech, transport and logistics, edtech, and non-profits that need a shared inbox, call handling, ticketing, customer segmentation, and bulk messaging.

Notable in the African market for supporting **calls, SMS, USSD, WhatsApp, and social channels** in one platform and for serving **100+ businesses across 8 African markets**, with an API layer that helps teams embed messaging, USSD flows, and calling into existing business systems.

## Features

- [Marketing & CRM](/categories/marketing-crm): Category
- [B2B](/tags/b2b): Product feature or technology
- [Conversational AI](/tags/conversational-ai): Product feature or technology
- [CRM](/tags/crm): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [Messaging](/tags/messaging): Product feature or technology
- [SaaS](/tags/saas): Product feature or technology
- [USSD](/tags/ussd): Product feature or technology
- [Kenya](/countries/kenya): Market
- [Nigeria](/countries/nigeria): Market
- [Uganda](/countries/uganda): Market

## Related pages

- [Alternatives](/mteja/alternatives)
- [Reviews](/mteja/reviews)
- [Transparency](/mteja/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/mteja)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)