---
title: "Kenya Power: Electricity Utility"
description: "Apply for Kenya electricity connections, buy prepaid tokens, manage monthly postpaid bills, and check maintenance outages on web or *977# USSD."
canonical_url: "https://liners.com/kenya-power"
markdown_url: "https://liners.com/kenya-power.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/kenya-power/screenshot.webp?v=1780590393224"
published_at: "2026-06-04T16:26:46.292Z"
updated_at: "2026-09-07T23:04:26.462Z"
---

# Kenya Power: Electricity Utility

Apply for Kenya electricity connections, buy prepaid tokens, manage monthly postpaid bills, and check maintenance outages on web or \*977# USSD.

## Breadcrumbs

- [Energy & Utilities](/categories/energy-utilities)
- [Kenya Power](/kenya-power)

## Summary

Manage electricity connections, tokens, and bills in Kenya

An electricity utility service for Kenyan households and businesses to apply for connections, buy prepaid tokens, manage postpaid bills, and get outage updates online.

## Product details

| Field | Value |
| --- | --- |
| Website | https://kplc.co.ke/ |
| Tagline | Manage electricity connections, tokens, and bills in Kenya |
| Primary country | Kenya |
| Platforms | Web, Chat Based |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | Yes |

## About the product

Kenya Power & Lighting Company Plc is Kenya’s national electricity utility serving households, SMEs, commercial premises, and industrial customers that need electricity connection services, billing, and account support.

Key customer services focus on electricity account setup, payment, and self-service:
- **Prepaid (token-based) electricity** for buying units in advance through supported channels such as mobile money, banks, and vendors, then loading tokens to the meter
- **Postpaid electricity billing** with monthly bills based on metered consumption, plus downloadable forms for postpaid reallocation and reversal
- **Online application for new connections** via the self-service portal, covering residential and commercial applicants, plus dedicated procedures for **SME connections (100 kVA to 200 kVA within 200 meters of the grid)** and **industrial connection applications**
- **Service updates and support** including a published **power maintenance schedule**, outage reporting via contact channels, an **AI-powered online assistant** for common queries, and the **“Update Token Meter Yako”** program for prepaid meter token security

Available on **Web** (corporate site, self-service portal, downloads, and eProcurement) and **USSD** (*977#). A **myPower app** is referenced for online services (mobile platforms not specified).

Target users include **individual households**, **SMEs**, **commercial and industrial customers**, plus **institutional and government** electricity consumers in Kenya.

It is notable in the Kenyan market for serving **9.6 million+ customers** nationwide, operating most of the country’s electricity transmission and distribution network, and publishing public resources such as **tender notices and eProcurement**, **annual reports**, and a **Sustainability Strategy**, alongside national electrification and modernization projects including **KEMP**, **Last Mile Connectivity**, **KEEP**, **KOSAP**, and the **GREEN Project**.

## Features

- [Energy & Utilities](/categories/energy-utilities): Category
- [Bill Payments](/tags/bill-payments): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [Smart Metering](/tags/smart-metering): Product feature or technology
- [USSD](/tags/ussd): Product feature or technology
- [Kenya](/countries/kenya): Market

## Related pages

- [Alternatives](/kenya-power/alternatives)
- [Reviews](/kenya-power/reviews)
- [Transparency](/kenya-power/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/kenya-power)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)