---
title: "Inovo: CRM, Contact Centre and Speech Analytics"
description: "Subscribe to AI CRM, cloud contact centre, omnichannel support and speech analytics with implementation and ongoing support for African businesses."
canonical_url: "https://liners.com/inovo-cx"
markdown_url: "https://liners.com/inovo-cx.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/inovo/screenshot.webp?v=1791361868830"
published_at: "2026-10-08T11:51:19.103Z"
updated_at: "2026-10-09T10:26:51.583Z"
---

# Inovo: CRM, Contact Centre and Speech Analytics

Subscribe to AI CRM, cloud contact centre, omnichannel support and speech analytics with implementation and ongoing support for African businesses.

## Breadcrumbs

- [Marketing & CRM](/categories/marketing-crm)
- [Inovo CX](/inovo-cx)

## Summary

Subscription access to AI-powered CX platforms and services

A CX subscription for African businesses that combines AI CRM, cloud contact centre, omnichannel support, speech analytics, and implementation services.

## Product details

| Field | Value |
| --- | --- |
| Website | https://www.inovo.co.za/ |
| Tagline | Subscription access to AI-powered CX platforms and services |
| Primary country | South Africa |
| Platforms | Web |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

Inovo CX is a B2B customer experience (CX) platform and services subscription for African businesses that need contact-centre, omnichannel, CRM, and AI capabilities with implementation and ongoing support.

Key capabilities include:
- **Omnichannel customer engagement and contact-centre operations**, designed to support connected journeys across channels such as web, mobile, in-store, and contact centre, with unified data and consistent messaging.
- **AI CRM and no-code workflow tools** to manage **marketing, sales, service**, and operational workflows, plus the ability to build **AI agents** and applications using natural language and visual designers (a **free trial** is available for the CRM offering).
- **Speech analytics** that turns customer conversations into insights, including sentiment monitoring, trend detection, compliance checks, and opportunity identification.
- **AI copilots** that assist human agents in real time with suggested responses, relevant information, and coaching prompts.

Offerings also include **CollectAI**, an AI-powered collections solution focused on automated, compliant customer engagement for debt recovery.

Available on **Web** (cloud CX, contact-centre, and CRM offerings).

Target users include **African scale-ups and enterprises**, plus teams responsible for **customer experience, marketing, sales, service, contact centres, digital transformation**, and AI transformation initiatives.

Notable in an African context, the service packages access to partner platforms such as **NICE, Creatio, and Enghouse** with CX strategy, experience design, implementation, and support under a paid subscription model (pricing on the site starts from **R1,000 per CX platform seat**, with subscriptions typically ranging from **R75,000 to R2,000,000+ per month**, depending on selected platforms and capabilities).

## Features

- [Marketing & CRM](/categories/marketing-crm): Category
- [AI-Powered](/tags/ai-powered): Product feature or technology
- [B2B](/tags/b2b): Product feature or technology
- [Conversational AI](/tags/conversational-ai): Product feature or technology
- [CRM](/tags/crm): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [Enterprise](/tags/enterprise): Product feature or technology
- [South Africa](/countries/south-africa): Market

## Related pages

- [Alternatives](/inovo-cx/alternatives)
- [Reviews](/inovo-cx/reviews)
- [Transparency](/inovo-cx/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/inovo-cx)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)