---
title: "HelloDuty: Call Center in Africa"
description: "Build support, sales and self-service across voice, USSD, SMS and WhatsApp. Cloud PBX/IVR, AI voice agents, virtual numbers + SIP."
canonical_url: "https://liners.com/helloduty"
markdown_url: "https://liners.com/helloduty.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/hello-duty/screenshot.webp?v=1774533508433"
published_at: "2026-03-26T13:56:48.923Z"
updated_at: "2026-10-06T17:10:25.108Z"
---

# HelloDuty: Call Center in Africa

Build support, sales and self-service across voice, USSD, SMS and WhatsApp. Cloud PBX/IVR, AI voice agents, virtual numbers + SIP.

## Breadcrumbs

- [Marketing & CRM](/categories/marketing-crm)
- [HelloDuty](/helloduty)

## Summary

Build customer support and engagement across voice and messaging

A no-code, AI-powered customer engagement platform for African businesses to build voice, SMS, USSD, WhatsApp, payments, and airtime workflows with a cloud PBX.

## Product details

| Field | Value |
| --- | --- |
| Website | https://helloduty.com/ |
| Tagline | Build customer support and engagement across voice and messaging |
| Primary country | Kenya |
| Platforms | Web, API, Desktop |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

HelloDuty is a no-code, AI-powered customer engagement and cloud contact center platform for African businesses that need to run support, sales, and self-service across voice and messaging channels.

Key capabilities include:
- **Cloud PBX and IVR call center** with virtual phone numbers, call routing options, call recordings, outbound call campaigns, and supervisor tools with real-time analytics and reports
- **AI voice agents and AI-assisted IVR** designed to handle FAQs and reduce wait times, including support for **African accents**
- **USSD, SMS, and WhatsApp** tooling to build self-serve menus, surveys and polling on feature phones, two-way messaging, OTPs and alerts, marketing messaging, and **automatic ticketing** across channels
- **CRM and CTI integrations** for agent workflows, including Salesforce, Zendesk, Odoo, Zoho, and Freshdesk, plus integrations with services such as M-Pesa, Flutterwave, Kopokopo, Ecobank, Equity Bank, Slack, Smile Identity, and Google Maps Places

Available on **Web** (app.helloduty.com), with a **Windows desktop app** via Microsoft Store and an **API**.

It targets **B2B teams** in fintech, banking, sales, and customer service, including agent networks that need to reach rural and unbanked customers via feature phones.

Notable in Africa for combining **USSD, voice, and WhatsApp** journeys in one platform, offering virtual numbers and SIP trunking coverage across Kenya, Tanzania, Uganda, Rwanda, Ethiopia, Nigeria, Ghana, and South Africa, with a customer example including SunCulture.

## Features

- [Marketing & CRM](/categories/marketing-crm): Category
- [B2B](/tags/b2b): Product feature or technology
- [Conversational AI](/tags/conversational-ai): Product feature or technology
- [CRM](/tags/crm): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [Messaging](/tags/messaging): Product feature or technology
- [No-Code/Low-Code](/tags/no-code-low-code): Product feature or technology
- [Ghana](/countries/ghana): Market
- [Kenya](/countries/kenya): Market
- [Nigeria](/countries/nigeria): Market
- [Rwanda](/countries/rwanda): Market
- [South Africa](/countries/south-africa): Market
- [Tanzania](/countries/tanzania): Market
- [Uganda](/countries/uganda): Market

## Related pages

- [Alternatives](/helloduty/alternatives)
- [Reviews](/helloduty/reviews)
- [Transparency](/helloduty/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/helloduty)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)