---
title: "eBanqo: Omnichannel Customer Support Inbox"
description: "Manage WhatsApp, Instagram, Facebook Messenger, webchat and Google Business Messages in one inbox in Nigeria; automate FAQs with unlimited Q&A."
canonical_url: "https://liners.com/ebanqo"
markdown_url: "https://liners.com/ebanqo.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/ebanqo/screenshot.webp?v=1772894965761"
published_at: "2026-03-10T11:51:59.158Z"
updated_at: "2026-10-05T05:10:48.271Z"
---

# eBanqo: Omnichannel Customer Support Inbox

Manage WhatsApp, Instagram, Facebook Messenger, webchat and Google Business Messages in one inbox in Nigeria; automate FAQs with unlimited Q&A.

## Breadcrumbs

- [Marketing & CRM](/categories/marketing-crm)
- [eBanqo](/ebanqo)

## Summary

Manage every customer message and reply faster with AI

An omnichannel conversational AI platform for businesses to automate support and sales across Webchat, WhatsApp, Instagram, Facebook Messenger, and more.

## Product details

| Field | Value |
| --- | --- |
| Website | https://www.ebanqo.com/ |
| Tagline | Manage every customer message and reply faster with AI |
| Primary country | Nigeria |
| Platforms | Web, Android, iOS, API |
| Average rating | 3 |
| Published reviews | 1 |
| Verified listing | No |

## About the product

eBanqo is a conversational AI and omnichannel customer engagement platform for businesses that handle sales and customer support through messaging channels.

Key capabilities include:
- **Omnichannel inbox for social DMs** that brings conversations from **Webchat, WhatsApp, Facebook Messenger, Instagram DM, In-App chat, Google Business Messages**, and **eBanqo Chat** into one interface for faster triage and follow-up.
- **AI chatbots and NLP** to automate FAQs and common workflows using a **knowledge base** with unlimited Q&A, helping answer repetitive questions and reduce agent workload.
- **Live chat and team conversation management** so agents can respond in real time across multiple channels, supported by features such as shared queue handling, **canned responses**, and **roles and permissions**.
- **Broadcast messaging** to send announcements, updates, and offers to targeted customer groups across supported messaging apps.

Available on **Web**, with **Android** and **iOS** mobile apps (plus API support).

Designed for **B2B teams** in customer service, marketing, and sales that need to manage high volumes of customer conversations across multiple messaging apps.

Notable for its focus on consolidating social messaging channels used widely across African markets into a single workspace, plus **unlimited agent seats** and integrations with common business tools such as CRMs, help desks, and email.

## Features

- [Marketing & CRM](/categories/marketing-crm): Category
- [B2B](/tags/b2b): Product feature or technology
- [Conversational AI](/tags/conversational-ai): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [SaaS](/tags/saas): Product feature or technology
- [Nigeria](/countries/nigeria): Market

## Related pages

- [Alternatives](/ebanqo/alternatives)
- [Reviews](/ebanqo/reviews)
- [Transparency](/ebanqo/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/ebanqo)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)