---
title: "Dovera: WhatsApp and Social Messaging CRM"
description: "Manage WhatsApp and social chats in one inbox: 6 channels (WhatsApp, Instagram, Telegram, TikTok, Messenger, web chat) with Arabic AI."
canonical_url: "https://liners.com/dovera"
markdown_url: "https://liners.com/dovera.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/dovera/screenshot.webp?v=1790152228023"
published_at: "2026-09-23T17:14:00.564Z"
updated_at: "2026-09-25T15:40:08.370Z"
---

# Dovera: WhatsApp and Social Messaging CRM

Manage WhatsApp and social chats in one inbox: 6 channels (WhatsApp, Instagram, Telegram, TikTok, Messenger, web chat) with Arabic AI.

## Breadcrumbs

- [Marketing & CRM](/categories/marketing-crm)
- [Dovera](/dovera)

## Summary

Turn WhatsApp and social chats into sales and support 24/7

AI customer experience and sales automation platform for MENA businesses to manage WhatsApp and social messages, automate replies, bookings, CRM updates, and campaigns.

## Product details

| Field | Value |
| --- | --- |
| Website | https://dovera.ai/ |
| Tagline | Turn WhatsApp and social chats into sales and support 24/7 |
| Primary country | Egypt |
| Platforms | Web, API |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

Dovera is an AI-powered customer experience and sales automation platform for businesses that handle customer conversations on WhatsApp and social messaging channels, especially in Arabic-speaking markets.

Key capabilities include:

- **Unified inbox across 6 channels**: Manage messages from **WhatsApp, Instagram, Messenger, Telegram, TikTok, and web chat** in one workspace, with conversation history and **SLA tracking**.
- **Arabic-native AI agents and no-code setup**: Build AI agents without code using role descriptions and configurable skills, then test changes live with **version history and rollback**. Agents can answer FAQs, capture lead details, qualify intent, and support follow-up workflows.
- **Conversation-driven CRM, tickets, and bookings**: Use an **AI-assisted CRM** that creates and updates contacts and pipelines from conversations, plus **conversation-native help desk tickets** and **in-chat appointment booking** with reminders and rescheduling.
- **Routing, supervision, and analytics**: Assign conversations using **deterministic routing** based on skills, capacity, and SLA needs, supervise AI and human activity in real time, and track metrics such as **containment**, SLA performance, QA, and team performance.

Available on **Web** (app.dovera.ai) with **API and webhook** capabilities for integrations; pricing is **paid** and provided via demo.

Built for **B2B teams** in sales, customer support, marketing, and operations, including SMBs in healthcare, e-commerce, real estate, education, hospitality and travel, automotive, and other service businesses.

Notable for Egypt and the wider MENA region, the platform positions itself as a **Meta Tech Provider** using an official WhatsApp Business API connection and promotes **Zero-Ban™** controls intended to reduce WhatsApp and Meta account ban risk, which matters for businesses that rely heavily on WhatsApp marketing and support.

## Features

- [Marketing & CRM](/categories/marketing-crm): Category
- [AI Agent](/tags/ai-agent): Product feature or technology
- [AI-Powered](/tags/ai-powered): Product feature or technology
- [B2B](/tags/b2b): Product feature or technology
- [Conversational AI](/tags/conversational-ai): Product feature or technology
- [CRM](/tags/crm): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [Marketing Automation](/tags/marketing-automation): Product feature or technology
- [Messaging](/tags/messaging): Product feature or technology
- [Egypt](/countries/egypt): Market

## Related pages

- [Alternatives](/dovera/alternatives)
- [Reviews](/dovera/reviews)
- [Transparency](/dovera/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/dovera)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)