---
title: "Cuedesk: WhatsApp Customer Support and Marketing"
description: "Automate WhatsApp Business support and marketing in South Africa with 24/7 AI agents, live inbox takeover, broadcasts, and analytics."
canonical_url: "https://liners.com/cuedesk"
markdown_url: "https://liners.com/cuedesk.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/cuedesk/screenshot.webp?v=1787046422436"
published_at: "2026-08-18T13:56:59.844Z"
updated_at: "2026-09-21T21:12:24.626Z"
---

# Cuedesk: WhatsApp Customer Support and Marketing

Automate WhatsApp Business support and marketing in South Africa with 24/7 AI agents, live inbox takeover, broadcasts, and analytics.

## Breadcrumbs

- [Marketing & CRM](/categories/marketing-crm)
- [Cuedesk](/cuedesk)

## Summary

AI customer service and marketing built for WhatsApp

AI-powered customer service software for support and marketing teams to automate and manage WhatsApp, Messenger, web chat, and email conversations.

## Product details

| Field | Value |
| --- | --- |
| Website | https://www.cuedesk.com/ |
| Tagline | AI customer service and marketing built for WhatsApp |
| Primary country | South Africa |
| Platforms | Web, API |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

Cue is a customer service and messaging platform for businesses that want to handle support and marketing conversations, with a strong focus on **WhatsApp Business**.

Key capabilities include:
- **AI Agents and chatbots** that automate routine questions and provide 24/7 responses, helping teams handle high inbound volumes.
- **Live Chat inbox** for human agents to take over complex conversations across channels in real time.
- **Broadcasts (outbound messaging)** for personalised follow-ups, lead re-engagement, and promotional WhatsApp campaigns.
- **Analytics and reporting** to track messaging and service performance, including delivery and read rates, ticket volumes, first reply time, resolution time, and team-level metrics.

Available on **Web**, with **APIs and developer documentation** via the official developer portal.

It is built for **B2B customer support and marketing teams** that need multi-channel messaging across WhatsApp, Facebook Messenger, web chat, and email.

Cue is notable in the South African market for its **WhatsApp-centric** approach and stated **GDPR and POPIA compliance**, plus published customer stories citing high levels of enquiry automation with AI Agents and reductions in customer service costs.

## Features

- [Marketing & CRM](/categories/marketing-crm): Category
- [AI-Powered](/tags/ai-powered): Product feature or technology
- [B2B](/tags/b2b): Product feature or technology
- [Conversational AI](/tags/conversational-ai): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [Messaging](/tags/messaging): Product feature or technology
- [SaaS](/tags/saas): Product feature or technology
- [South Africa](/countries/south-africa): Market

## Related pages

- [Alternatives](/cuedesk/alternatives)
- [Reviews](/cuedesk/reviews)
- [Transparency](/cuedesk/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/cuedesk)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)