---
title: "ChatSasa: WhatsApp Business Inbox and AI Assistant in Kenya"
description: "Manage WhatsApp, web chat, email and SMS in one team inbox. AI assistants answer FAQs, capture leads and orders, and route work. Plans from $49/month."
canonical_url: "https://liners.com/chatsasa"
markdown_url: "https://liners.com/chatsasa.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/chatsasa/screenshot.webp?v=1791799828410"
published_at: "2026-10-12T16:56:04.232Z"
updated_at: "2026-10-14T07:41:23.688Z"
---

# ChatSasa: WhatsApp Business Inbox and AI Assistant in Kenya

Manage WhatsApp, web chat, email and SMS in one team inbox. AI assistants answer FAQs, capture leads and orders, and route work. Plans from $49/month.

## Breadcrumbs

- [Marketing & CRM](/categories/marketing-crm)
- [ChatSasa](/chatsasa)

## Summary

AI-assisted customer service on WhatsApp, web chat, email and SMS

A Kenyan customer engagement platform that puts WhatsApp, web chat, email, and SMS in one dashboard with AI assistants for support, sales, and service.

## Product details

| Field | Value |
| --- | --- |
| Website | https://chatsasa.com/ |
| Tagline | AI-assisted customer service on WhatsApp, web chat, email and SMS |
| Primary country | Kenya |
| Platforms | Web, Chat Based |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

ChatSasa is a **customer engagement platform** for businesses that serve customers on **WhatsApp**, **web chat**, **email**, **SMS**, and **mobile chat**, giving support, sales, and service teams one shared dashboard.

Key capabilities include:
- **Team inbox**: Bring every channel into one workspace with **conversation routing**, **role-based assignment**, ownership, and follow-up tracking. Most teams start with the **WhatsApp Business API** and add channels as they grow.
- **AI assistants**: Train an assistant on your FAQs, policies, and product information to answer routine questions, **draft replies**, **summarize conversations**, classify messages, and hand off to humans. Ready-made assistants cover appointments, sales, service requests, support, and customer intelligence.
- **Sales and digital service delivery**: **Capture leads and orders**, track sales, and let customers request services, receive secure links, and check status inside the chat.
- **Insight and controls**: Feedback and NPS, customer profiles, reporting on what customers ask for, CRM integration, and governance and audit controls for regulated teams.

Available on **Web**, with customers reached over chat channels. Plans are priced in USD, from **$49 per month** (Starter) up to Enterprise from $3,000 per month.

Built by Nairobi-based **Ideas Come To Life Ltd**, an official **Meta Business Partner**, ChatSasa targets mobile-first markets and sectors such as **financial services**, **healthcare and pharmacy**, and **retail**.

## Features

- [Marketing & CRM](/categories/marketing-crm): Category
- [AI-Powered](/tags/ai-powered): Product feature or technology
- [B2B](/tags/b2b): Product feature or technology
- [Conversational AI](/tags/conversational-ai): Product feature or technology
- [Customer Support](/tags/customer-support): Product feature or technology
- [Lead Generation](/tags/lead-generation): Product feature or technology
- [Messaging](/tags/messaging): Product feature or technology
- [Kenya](/countries/kenya): Market

## Related pages

- [Alternatives](/chatsasa/alternatives)
- [Reviews](/chatsasa/reviews)
- [Transparency](/chatsasa/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/chatsasa)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)