---
title: "Busyboard: AI Call Answering, Bookings and FAQs"
description: "Answer WhatsApp voice & phone calls 24/7 in South Africa. AI receptionist handles bookings/FAQs, logs transcripts/summaries, supports SIP/PSTN fallback."
canonical_url: "https://liners.com/busy-board"
markdown_url: "https://liners.com/busy-board.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/busyboard/screenshot.webp?v=1790151926894"
published_at: "2026-09-23T15:24:25.143Z"
updated_at: "2026-09-25T12:52:11.152Z"
---

# Busyboard: AI Call Answering, Bookings and FAQs

Answer WhatsApp voice & phone calls 24/7 in South Africa. AI receptionist handles bookings/FAQs, logs transcripts/summaries, supports SIP/PSTN fallback.

## Breadcrumbs

- [Communication & Social](/categories/communication-social)
- [Busy Board](/busy-board)

## Summary

Answer every customer call on WhatsApp, 24/7

An AI receptionist for African SMEs that answers WhatsApp and phone calls 24/7, handles bookings and FAQs, generates transcripts and summaries, and offers analytics.

## Product details

| Field | Value |
| --- | --- |
| Website | https://busyboard.co.za/ |
| Tagline | Answer every customer call on WhatsApp, 24/7 |
| Primary country | South Africa |
| Platforms | Web, API |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

Busy Board is a South African **AI voice receptionist** for African businesses that need 24/7 inbound call handling on **WhatsApp voice**, with **SIP/PSTN fallback** for resilience.

Key capabilities include:
- **24/7 AI call answering and qualification**, with human-like voice handling for inbound enquiries and lead capture
- **Bookings, FAQs, and customer intake**, using a **knowledge base** to answer common questions and capture structured details
- **Summaries and transcripts** after each call, plus extraction of **topics** and **sentiment** on higher plans
- **Escalation and call transfers**, routing urgent calls to a team member or transferring to **external numbers** (plan-dependent)

Available via a **web dashboard** and **API** (developer docs: https://busyboard.co.za/api-docs/).

It targets **African SMEs** such as clinics, hospitality businesses, logistics operators, professional-services firms, and local service providers (plumbers, electricians) that cannot always answer calls during busy periods or after hours.

Notable for the African market, it is **WhatsApp-first** and supports **English, French, and Portuguese**, with isiZulu, Afrikaans, Hausa, and Swahili listed as coming soon. It also offers **WhatsApp SIP trunking** for teams that want WhatsApp calling inside existing SIP-based PBX and call-centre systems (including Asterisk, 3CX, Avaya, Cisco, Genesys, and FreePBX). The site lists **POPIA/GDPR-aligned** processing defaults, optional transcript storage, per-tenant data isolation, audit trails, and private-cloud or on-premises options on Enterprise plans.

## Features

- [Communication & Social](/categories/communication-social): Category
- [AI-Powered](/tags/ai-powered): Product feature or technology
- [B2B](/tags/b2b): Product feature or technology
- [Conversational AI](/tags/conversational-ai): Product feature or technology
- [Messaging](/tags/messaging): Product feature or technology
- [SaaS](/tags/saas): Product feature or technology
- [South Africa](/countries/south-africa): Market

## Related pages

- [Alternatives](/busy-board/alternatives)
- [Reviews](/busy-board/reviews)
- [Transparency](/busy-board/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/busy-board)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)