---
title: "Botlhale AI: Speech Analytics in South Africa"
description: "Analyse contact centre calls in South Africa: Vela post-call speech analytics for agent evaluation + speech-to-text APIs in 13 African languages."
canonical_url: "https://liners.com/botlhale-ai"
markdown_url: "https://liners.com/botlhale-ai.md"
type: "product"
language: "en"
image: "https://assets.liners.com/storage/v1/object/public/media/tools/botlhale/screenshot.webp?v=1787762837147"
published_at: "2026-08-27T22:32:49.833Z"
updated_at: "2026-08-27T22:37:55.062Z"
---

# Botlhale AI: Speech Analytics in South Africa

Analyse contact centre calls in South Africa: Vela post-call speech analytics for agent evaluation + speech-to-text APIs in 13 African languages.

## Breadcrumbs

- [AI & Analytics](/categories/ai-analytics)
- [Botlhale AI](/botlhale-ai)

## Summary

Post-call speech analytics and African language speech APIs

Contact centre intelligence and multilingual speech APIs for African businesses, delivering post-call analytics, agent evaluation, and speech-to-text in African languages.

## Product details

| Field | Value |
| --- | --- |
| Website | https://botlhale.ai/ |
| Tagline | Post-call speech analytics and African language speech APIs |
| Primary country | South Africa |
| Platforms | Web, API |
| Average rating |  |
| Published reviews | 0 |
| Verified listing | No |

## About the product

Botlhale AI is a South Africa based **contact centre intelligence** and **multilingual speech technology** provider for African businesses that need speech analytics and language inclusive customer engagement.

Key capabilities include:
- **Vela post-call speech analytics** that analyses recorded customer conversations to surface **emerging trends**, **common pain points**, and **opportunities**, while automatically supporting **agent performance evaluation**.
- **Multilingual Speech APIs** for building **intelligent voice features** and **speech-to-text** workflows in African languages.
- An **API Playground** to try and test speech APIs, plus **developer documentation** for integrating speech and analytics into business systems.
- **Human in the Loop** translation support for multilingual workflows where additional quality control is required.

Available on **Web** (Vela sign-in and product site) and via **APIs** (Multilingual Speech APIs and Vela APIs). API documentation is available at https://docs-apis.botlhale.xyz.

Target users include **enterprises and customer support operations**, particularly **contact centres** across African markets that want to evaluate conversations at scale and serve customers in their preferred language.

It is notable for its focus on **African language coverage** (including Setswana, isiZulu, XiTsonga, IsiNdebele, English (SA), isiXhosa, Tshivenda, siSwati, Sesotho, Sepedi, Afrikaans, Kinyarwanda, and Swahili) and for industry recognition for work in African language technologies, with awards listed on the company site such as Innovation City (2025) and Mail & Guardian Science & Technology (2020 and 2024).

## Features

- [AI & Analytics](/categories/ai-analytics): Category
- [AI-Powered](/tags/ai-powered): Product feature or technology
- [B2B](/tags/b2b): Product feature or technology
- [Conversational AI](/tags/conversational-ai): Product feature or technology
- [Predictive Analytics](/tags/predictive-analytics): Product feature or technology
- [South Africa](/countries/south-africa): Market

## Related pages

- [Alternatives](/botlhale-ai/alternatives)
- [Reviews](/botlhale-ai/reviews)
- [Transparency](/botlhale-ai/transparency)

## Access and citation

- [Canonical HTML page](https://liners.com/botlhale-ai)
- [Markdown route index](/sitemap.md)
- [Agent access guide](/llms.txt)